Refund Policy

Legal Disclaimer

The information provided in this Refund Policy is for general informational purposes only and does not constitute legal advice. Refunds are processed according to this policy and the terms of our fulfillment partner, Printful, as well as Wix’s e-commerce guidelines. Customers should contact us directly for any questions or concerns about refunds.

1. General Policy

All products sold by Selah Apparels are made-to-order through our print-on-demand partner, Printful. Because items are customized for each order, we cannot offer refunds for reasons such as change of mind, incorrect sizing, or buyer preference. Refunds are only issued in cases where the product is defective, damaged, or incorrect.

2. Requesting a Refund

To request a refund, please contact us within 14 days of receiving your order at:

Email: apparels.selah@gmail.com

Please include:

Your order number
A description of the issue
Photos of defective or incorrect items, if applicable

We will review your request and provide instructions on the next steps.

3. Eligible Refunds

A refund may be issued in the following cases:

Items received are defective or damaged during shipping
Items are incorrect or not as described in the product listing

If your refund is approved, Selah Apparels will issue a refund through the original payment method used for the purchase. Processing time may vary depending on your payment provider.

4. Items Not Eligible for Refund

Refunds are not available for:

Change of mind or buyer preference
Incorrect size ordered
Products that have been worn, altered, or damaged after delivery

5. Replacement or Exchange

If your item is defective or incorrect, we may offer a replacement instead of a refund. Replacement items are subject to availability and production time through Printful.

6. Shipping Costs & Refunds

Original shipping costs are non-refundable. Customers are responsible for return shipping if a replacement is requested, unless the item was defective or incorrect. Printful fulfills all orders directly, so some returns may not be possible; in such cases, refunds may be processed without requiring a return.

7. Contact Information

If you have any questions or concerns about refunds, please contact us at: